> For the complete documentation index, see [llms.txt](https://oppressor.gitbook.io/reseller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oppressor.gitbook.io/reseller/reseller-guide/loader-errors/one-more-account.md).

# One more account

www\.oppressor.xyz

{% hint style="success" %}
**One more account registered ("*****one\_more\_account\_serial\_registered\_1")***

This error indicates that the system has detected 2 or more accounts associated with the same hardware setup (HWID).
{% endhint %}

{% stepper %}
{% step %}

#### Fix in reseller panel

* <mark style="color:$info;">Ask which accounts or email addresses the user created in the loader.</mark>\ <mark style="color:$info;">Open the Reseller section on the website, search for user accounts, and for each found, perform the HWID reset procedure.</mark>

<figure><img src="https://383325594-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWa4pbh3gt9BrarpOPrRw%2Fuploads%2FNUVjWUEkL9EN4SeZD6ip%2Fimagem_2025-08-11_173632555.png?alt=media&amp;token=e2ddb62e-38cf-4b41-aa36-67443c67a10b" alt=""><figcaption><p><mark style="color:$info;">Find the user by email, username, or HWID.</mark></p></figcaption></figure>

{% endstep %}

{% step %}

#### Ask for help in ticket

<mark style="color:$info;">If the user doesn't remember the login information, the reseller must open a ticket to ask for help in our Discord.</mark>

* You need to inform in the ticket:

  1. Send your buyer's ID Anydesk to the admin in the ticket.
  2. Explain that the problem is multiple accounts, user doesn't remember the old account.
  3. The staff will resolve your issue through the system and then inform you in the ticket.

***

{% endstep %}
{% endstepper %}

#### 🚀 If you don't know how to reset a serial HWID, read the guide:

{% content-ref url="/spaces/Wa4pbh3gt9BrarpOPrRw/pages/JjVdAdR19q4vDX8DWtcG" %}
[How to reset a user's HWID serial in the reseller panel](/reseller/reseller-guide/reseller-actions/how-to-reset-a-users-hwid-serial-in-the-reseller-panel.md)
{% endcontent-ref %}

####

#### If you don't know how to open a ticket, read below:

{% content-ref url="/spaces/Wa4pbh3gt9BrarpOPrRw/pages/8C5a5NsMCxEICOrs3619" %}
[Join our Discord](/reseller/getting-started/become-a-reseller/join-our-discord.md)
{% endcontent-ref %}

####