> For the complete documentation index, see [llms.txt](https://oppressor.gitbook.io/reseller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oppressor.gitbook.io/reseller/reseller-guide/loader-errors/machine-banned.md).

# Machine banned

www\.oppressor.xyz

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**Machine banned:** Only developers have the privilege to resolve it.
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#### # What is Machine Banned

* <mark style="color:$info;">The user received the error ("</mark>*<mark style="color:$info;">machine\_banned"</mark>*<mark style="color:$info;">) because the machine was banned by the oppressor protection system but remember that it can also be a false positive.</mark>\ <mark style="color:$info;">It doesn't mean he actually did something against the rules. Do not make any decisions before the developer's final decision.</mark>

#### # 1 - Fixing the machine banned.

<mark style="color:red;">Resellers do not have the privilege to resolve this error.</mark>

* <mark style="color:$info;">You should request a review of your user's ban. Open a ticket on our discord and then send the buyer's username or serial HWID and wait for the developer's analysis.</mark>\ <mark style="color:$info;">Guide on how to open a ticket</mark> [Join our Discord](/reseller/getting-started/become-a-reseller/join-our-discord.md)

#### # Analysis result - False positive.

<mark style="color:$info;">The user will be unbanned and you must notify him that access has been granted. You should warn to avoid running tools while the loader is running.</mark>\ <mark style="color:green;">Buyer can access the loader.</mark>

#### # Analysis result - Rule breaking.

<mark style="color:$info;">In this case, the developer was sure that the user broke the rules. He will be banned forever.</mark>

* <mark style="color:$info;">Remember that users who break the rules are not entitled to a refund. You can keep the buyer's money and then apply the ban on your website/Discord if you prefer.</mark>\ <mark style="color:red;">Buyer can't access the loader anymore.</mark>

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