> For the complete documentation index, see [llms.txt](https://oppressor.gitbook.io/reseller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oppressor.gitbook.io/reseller/reseller-guide/general/find-loader-log-file.md).

# Find loader log file

www\.oppressor.xyz

{% hint style="success" %}
**One more account registered ("*****one\_more\_account\_serial\_registered\_1")***

<mark style="color:green;">This error indicates that the system has detected 2 or more accounts associated with the same hardware setup (HWID).</mark>
{% endhint %}

***

####

{% stepper %}
{% step %}

### Fix in reseller panel

* Ask to the user which accounts or emails he created in the loader.
* Go to website in the **Reseller** section then **My users**.
* Search for user accounts, for each account found, perform the HWID reset procedure.

<figure><img src="https://383325594-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWa4pbh3gt9BrarpOPrRw%2Fuploads%2Fx0RxsMjOaYBvqUr2sCl4%2FDesign%20sem%20nome%20(68).png?alt=media&amp;token=1f320050-f825-4e88-bba3-dabce2a37480" alt=""><figcaption><p><mark style="color:blue;">The user's account can be found by searching for email, username or HWID</mark>.</p></figcaption></figure>

***

###

{% endstep %}

{% step %}

### Ask for help in ticket

If the user doesn't remember the login information, the reseller must open a ticket to ask for help in our Discord.

* You need to inform in the ticket:

  1. Send your buyer's ID Anydesk to the admin in the ticket.
  2. Explain that the problem is multiple accounts, user doesn't remember the old account.
  3. The staff will resolve your issue through the system and then inform you in the ticket.

***

{% endstep %}
{% endstepper %}

#### 🚀 If you don't know how to reset a serial HWID, read the guide:

{% content-ref url="/spaces/Wa4pbh3gt9BrarpOPrRw/pages/JjVdAdR19q4vDX8DWtcG" %}
[How to reset a user's HWID serial in the reseller panel](/reseller/reseller-guide/reseller-actions/how-to-reset-a-users-hwid-serial-in-the-reseller-panel.md)
{% endcontent-ref %}

####

#### If you don't know how to open a ticket, read below:

{% content-ref url="/spaces/Wa4pbh3gt9BrarpOPrRw/pages/8C5a5NsMCxEICOrs3619" %}
[Join our Discord](/reseller/getting-started/become-a-reseller/join-our-discord.md)
{% endcontent-ref %}

####